Where do you ship?

We currently ship to United States, Canada and other countries that are able to accept type A plugs. ( in 110 voltage)

If you are a customer outside of North America, you may need an adaptor or voltage converter depending on your location.

Also when the light bulb is finished, you cannot find a replacement.We can include a few extra bulbs but it may cause a problem in future.

The freight is extra $30.00 by air to Europe and Asia, No extra charge on surface but it will take 6-8 weeks.

If you are still interested, please email us at magiclampca@gmail.com 

How long will it take for shipping?

USA and Canada customers, please allow 3-10 business days for shipping. International customers, please allow 4-6 weeks by surface.

If we are not able to ship your order right away we will notify you by email.

Can I specify a different shipping address?

Yes. You can add a Shipping Address during the checkout process.

Can I send a lamp as a gift?

Yes. We will put your name as the sender and can put a note inside the box for no extra charge. We do not put an invoice or receipt in the box, but if you are in US, we will have to declare the value on the outside of the box for custom purposes.

How does Magic Lamp work?

The heat of the bulb creates a hot air current that rises upward. The hot air then goes through the vent of the cylinder, making it spin. As the cylinder spins, the image on the cylinder projects on to the rice paper screen, making the images almost come alive! And because there are no mechanical parts, the lamp spins silently. Visit our How it works page to learn more.

Can I change the design of my spinning lamp?

Yes. Because the cylinders are interchangeable, simply order a new cylinder from us. You do not need to buy the full Magic Lamp each time. Select "Cylinder Only" when making your purchase.

I see an option to add a kid's name. What is this?

Glad you asked! We will customize your lamp with your kid's name up to a maximum of 10 characters. Only $5 extra! Select Add name and enter the name you would like added.

I have an idea for a lamp. Do you make custom designs?

Yes. If you send us a description along with three or four photos of what you would like we would be happy to create a custom lamp. The cost of a custom lamp is $100.00 (US) plus applicable tax and shipping. Please call us at 1 (604) 251-7601 or email magiclampca@gmail.com to discuss your custom designed lamp.

Does Magic Lamp project images onto walls?

By design Magic Lamp projects images onto the rice paper, but the paper can be removed to allow the images to project onto walls. You will need to position the lamp close enough to a wall for the images to be visible. If you would like to order a spinning lamp without the rice paper. 

This option does not work with a name option as the name will go backwards on walls.

 

Is it safe to leave the spinning lamp on for a long time?

Yes. Magic Lamp uses CSA and UL certified hardware. We do however recommend that you turn off your Magic Lamp when not in use. The cellophane may shrink or fade over time as a result of keeping the lamp on for prolonged periods of time. Turning the lamp off when not in use will also save energy and extend the life of the bulb.

What if the cylinder stops moving?

1. Check that the lamp is on a flat surface

2. If there is a shelf or other object above the lamp, it may hinder the hot air current going up

3. Make sure the lamp is not near a heating or air conditioning duct

4. The cylinder should not touch the rice paper screen when it spins. If the cylinder is mishapen, try reshaping the cylinder with both hands. Or insert a roll of toilet paper with some fabric around it into the cylinder, and let the cylinder sit until it is round again.

5. The glass part of the cylinder should sit on top of the metal wire, and the metal wire should not touch any other part of the cylinder. If the metal wire is touching any part of the cylinder other than the glass part, the metal wire needs to be reshaped.

What if the cylinder spins too fast?

1. Place a firm sheet of paper across the top of the spinning lamp

2. Replace the existing bulb with a lower wattage bulb (such as a 25W bulb)

What if the rice paper is torn?

You should be able to make a repair yourself as our lamps are handmade. But if you want to replace the paper please contact us. We can send you a repair kit with simple instructions on how to make the repair.

What if the bulb burns out?

You can find the same bulb at a hardware store. Just bring the old bulb along and find a match, or show it to one of the hardware store staff for help.

What if the glass part comes off?

You can glue it back on with contact cement or super glue. Choose the one that works for glass and paper. If you lose the glass top contact us for a replacement.

 

Shipping

Magic Lamp is available to be shipped to North America, and other countries that accept a type A plug. If you live outside of North America, you may need an adaptor or voltage converter depending on your location.

All Magic Lamps are carefully packed in a double carton, and shipped using Canada Post.

Please allow 3-10 business days for your order to arrive. For international customers, allow 4-6 weeks by surface.

Product Damage During Shipping

If by chance you receive a damaged product, please advise us within 3 days of your receipt (we will not accept the claim after 3 days).

• If necessary we will ask you to send a photo of the damaged product.
• If the lamp has minor damage, we will provide technical advice and/or a repair kit.
• If your Magic Lamp is beyond repair we will replace the lamp or refund your money.

Returns

1. Contact us by phone or email before returning any product.
2. Refunds and exchanges are given within 14 days of original order shipment reception date.
3. Refunds are only for product, not for shipping cost, unless it is our mistake or defective product.
4. If you choose "Add name" option, we cannot refund for the product, as it is already personalized.
5. All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
6. Refunds will be applied to your PayPal account or Credit Card, according to the method that was used to purchase the item.
7. If a product was purchased from one of our retail stores, please contact them directly.